Booking Terms and Conditions

GOTOPERU is the online booking site and trading name of GOTOPERU GROUP SAC. Our registered headquarters are at El Sol Avenue 449 – Cusco – Peru. Registration no. 000873-005733 from the Ministry of Foreign Trade and Tourism of Peru (MINCETUR). Peru Tax Authorization (RUC): 205619753.

Any booking made by a customer, whether through the company’s website or otherwise, shall be deemed an offer by the customer to purchase the relevant package or travel arrangement subject to these booking conditions. By submitting a booking, you warrant and confirm to us that you comply with these arrangements.

No contract between the customer and GOTOPERU shall come into existence until GOTOPERU receives the initial deposit payment and issues a Payment Receipt. The customer making the booking accepts these conditions on behalf of all members of their travel party and is responsible for payment balance from the party in entirety.

Booking services with GOTOPERU are only available to persons who are at least 18 years old. Individuals under the age of 18 on a GOTOPERU tour must be accompanied by an adult.

Our company is fully licensed by the Peruvian government. We are also members of various travel industry associations in Peru.

Accepted payment methods: GOTOPERU accepts all major credit and debit cards. For bookings made at least 10 days before the travel date, we also accept bank transfers/wires.

Cards accepted: Visa, Visa Electron, MasterCard, Maestro, JCB, Discover, UnionPay, Diners, and American Express. If you wish to pay via bank wire, please select Bank Transfer as your payment method in the booking process; we will send our bank information. Note: bank wires are not possible for bookings made less than 10 days from the date of travel.

Deposit: GOTOPERU will require an initial deposit payment, depending on the program could be 20%–30%–50% or the full amount at the time of booking, depending on when the booking is made, your destination, number of travellers, and what type of tour package is booked.

Processing: Once payment has been received, your travel advisor will send you a payment receipt.

Delayed payments: GOTOPERU reserves the right to treat cases of delayed payment as a cancellation of the booking, and the company can withdraw its confirmation of services. Please note that this applies if no agreement has been made for paying the remaining balance.

Change requests are subject to availability and supplier policies. Additional costs may apply (airlines, trains, hotels, entrance tickets). Cancellation penalties depend on the advance notice and third-party terms. Non-refundable services (e.g., some air/train tickets or entrance fees) may be fully charged.

GOTOPERU service fees for changes/cancellations may apply to cover administrative handling with suppliers.

Travelers are responsible for carrying a valid passport, visas, and health requirements/vaccinations as applicable. Please verify entry and transit rules with the relevant consulates. Any costs derived from missing or incorrect documentation are borne by the traveler.

We recommend comprehensive travel insurance covering medical assistance, trip interruption, baggage, and cancellations.

GOTOPERU acts as an intermediary between travelers and independent suppliers (transport, hotels, guides, etc.). We are not liable for acts or omissions of third parties. In cases of force majeure (strikes, weather, natural events, government actions), itineraries may be modified to safeguard the trip; extra costs or refunds follow supplier policies.